Frequently Asked Questions
Q: I’ve seen an item but I cannot seem to find it online?
A: Thank you for your interest in Irregular Exposure! Unfortunately if you see an item on our social media but you do not see it available on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style.
Q: Where do you ship?
A: We ship worldwide!
Q: What are your shipping options within the United States?
A: Standard- 2-7 business days- pricing varies based on package sizing
– Please note your order has to be placed before 8am EST for the order to go out the same day. If the order is made after it will ship the following business day.
Q: How do I track my order?
A: Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with USPS.
Q: How do I know if my order has been placed?
A: After your purchase with us a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it please contact us and we’ll be happy to assist you.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance feel free to contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change it?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time makes it very difficult to change or cancel your order but please contact us and we will try our best.
Q: How do I exchange my items?
A: Please be sure to read our store policy before sending items back to make sure they are eligible to be exchanged or receive a store credit. Click on Store policy and print out the store credit/exchange form, fill it out and send it back to the address on the bottom of the form. We do suggest you send the items back with a tracking number as we are not held liable for packages that are lost in transit on its way back to us.
Q: Have you received my store credit/exchange items and how long does it take to show in my account?
A: Please allow up to 10 business days for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 days of us receiving the package please contact our customer service team and we will be happy to assist you.
Q: Can I use a gift card online?
A: We do apologize all major credit cards are accepted however we do not accept any gift cards.